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We want you to be completely satisfied with your purchase. If you need to make a return, our policy allows you 30 days from the date of receipt to initiate the process.
Eligibility for Returns
To qualify for a return, items must be in their original condition—unworn, unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us using the information provided on our Contact Us page. Returns should be sent to the following address:
BlackStar Beauty.
3300 Commercial Ave,
Northbrook IL 60062,
United States
Email: store@blackstarbeauty.net
Once your return request is approved, we will provide a return shipping label and detailed instructions on how to send your item back. Please do not send items back without first receiving approval, as they will not be accepted.
For customers outside the United States, please note that shipping times may be longer due to international shipping regulations and customs processing.
If you have any questions or concerns about your return, feel free to reach out to us at store@blackstarbeauty.net.
Damages and Issues
Upon receiving your order, please inspect it carefully. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately so we can assess the situation and correct it as quickly as possible.
Certain items are non-returnable, including perishable goods, custom products, and personal care items such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. If you’re unsure whether your item is eligible for return, please get in touch.
Sale items and gift cards are not eligible for returns or exchanges.
Fees and Restocking
Shipping fees and service charges are non-refundable. If an item is returned in a condition different from its original state, a restocking fee may apply. Restocking fees vary based on the condition of the item and start at 0%.
Exchanges
The fastest way to get the item you want is to return the original item and then make a new purchase separately once the return is approved.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval status of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card provider to process and post the refund.
If you have not received your refund after 15 business days of approval, please contact us at store@blackstarbeauty.net.
If you have any further questions about our return policy, don’t hesitate to reach out. We’re here to help!
