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At BlackStar Beauty, we are committed to providing our customers with excellent service and ensuring complete satisfaction with every purchase. Below are the terms and conditions of our shipping policy.
1. Shipping Details
Orders are processed and shipped within 4-10 business days. Please note that we do not ship or deliver on weekends or holidays. During periods of high order volume, shipments may experience slight delays. If there are significant delays with your order, we will notify you via email.
2. Incorrect Shipping Address
It is the responsibility of the customer to ensure that the shipping address provided is correct. If you realize that you have entered an incorrect address, please contact us immediately. While we strive to process and ship orders quickly, there is a limited window of time to make changes to your shipping information.
3. Undeliverable Orders
If an order is returned to us due to an incorrect shipping address or other delivery issues, it may be subject to a restocking fee, which will be determined based on the specific circumstances.
4. Lost or Stolen Packages
BlackStar Beauty Inc. is not responsible for lost or stolen packages. If the tracking information indicates that your package has been delivered, but you have not received it, please contact your local authorities to file a report.
5. Return Policy
We accept returns within 30 days of delivery, provided the items are unopened and unused. For detailed information on our return process, please refer to our Return Policy.
6. Out of Stock Items
If an item in your order is out of stock, we will hold the order until all items are available for shipment. You will be notified via email regarding any delays in the dispatch of your order.
7. Import Duties and Taxes
For international orders, the customer is responsible for any import duties, taxes, or additional charges that may apply once the package reaches the destination country.
8. Acceptance of Terms
By accessing our site and placing an order, you agree to the terms and conditions outlined in this Shipping Policy.
9. Contact Information
For any questions or concerns about our shipping policy, please contact us:
